Using overbooking to manage no-shows in an Italian healthcare center

In almost all healthcare systems, no-shows (scheduled appointments missed without any notice from patients) have a negative impact on waiting lists, costs and resource utilization, impairing the quality and quantity of cares that could be provided, as well as the revenues from the corresponding activity. Overbooking is a tool healthcare providers can resort to reduce the impact of no-shows.



Titolo: Using overbooking to manage no-shows in an Italian healthcare center
Autori: 
SALVATORE, Domenico
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Data di pubblicazione: 2018
Rivista: 
BMC HEALTH SERVICES RESEARCH  
Abstract: In almost all healthcare systems, no-shows (scheduled appointments missed without any notice from patients) have a negative impact on waiting lists, costs and resource utilization, impairing the quality and quantity of cares that could be provided, as well as the revenues from the corresponding activity. Overbooking is a tool healthcare providers can resort to reduce the impact of no-shows.
Handle: http://hdl.handle.net/20.500.12570/1749
Appare nelle tipologie:1.1 Articolo in rivista

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http://hdl.handle.net/20.500.12570/1749
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